📦 Topfitz – Frequently Asked Questions (FAQ)

🛍️ Orders & Payments

Q: How do I place an order?
A: Simply select your size, add the item to your cart, and proceed to checkout. Follow the steps to complete your payment securely.

Q: What payment methods do you accept?
A: We accept all major debit/credit cards, Apple Pay, Google Pay, and other secure payment methods available at checkout.

Q: Can I cancel or change my order?
A: Orders can only be cancelled or changed before they are processed. Once shipped, we are unable to make changes.

📦 Shipping & Delivery

Q: How long does delivery take?
A:

• UK delivery: typically 2–5 working days
• International delivery: 5–10 working days

Please note: delivery times may vary depending on demand and destination.

Q: Do you ship internationally?
A: Yes, we ship worldwide.

Q: Will I receive tracking information?
A: Yes, once your order is dispatched, you will receive a tracking number via email.

✅ Authenticity

Q: Are your items authentic?
A: Yes, all items sold on Topfitz are 100% authentic. We do not sell counterfeit goods.

Q: Do items go through authentication?
A: Some items may go through an additional verification process before delivery to ensure authenticity and quality.

👟 Sizes & Fit

Q: What sizing do you use?
A: Most items are listed in UK sizing. Some brands may use US or EU sizing — please check the product description.

Q: Do you provide size charts?
A: Yes, size charts are available on product pages or can be provided upon request.

Q: Are your items unisex?
A: Many styles are unisex. Please refer to the product details for clarification.

🔄 Returns & Refunds

Q: Do you accept returns?
A: Yes, we accept returns within 30 days of delivery.

Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the buyer unless the item is faulty.

Q: How do I request a return?
A: Please contact us with your order details, and we will guide you through the return process.

Q: When will I receive my refund?
A: Refunds are processed once the item is received and inspected. This usually takes 3–5 working days.

🌍 Customs & Duties

Q: Will I need to pay customs fees?
A: International orders may be subject to customs duties and taxes. These are the buyer’s responsibility.

📩 Contact & Support

Q: How can I contact you?
A: You can contact us via our Contact page or email sales@topfitz.co.uk. We aim to respond within 24 hours.

Q: What if my order is delayed?
A: Delays can happen due to couriers or customs. Please contact us, and we will assist you.