Terms

Terms & Conditions

Welcome to TopFitz. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

These Terms & Conditions apply to all use of this website and to all orders placed with TopFitz.

We reserve the right to update, change, or replace these Terms & Conditions at any time without prior notice. Any changes will take effect immediately once posted on this website.

2. Products

We make every effort to ensure that all product descriptions, images, prices, and availability are accurate. However, we do not guarantee that all information on the website will always be error-free, complete, or current.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Product Images and Descriptions

We try to display our products as accurately as possible. However, colours may appear slightly different depending on your screen settings and device.

Minor packaging wear, such as slight marks or damage to shoe boxes, may occur during storage or transit unless otherwise stated. This does not affect the condition of the item itself.

4. Orders

Once you place an order, you will receive an order confirmation email. This confirmation does not mean that your order has been accepted.

We reserve the right to cancel or refuse any order at our discretion, including where:

the item is no longer available
there is an issue with payment
incorrect pricing or product information has been displayed
we suspect fraud, abuse, or unauthorised activity

If your order is cancelled after payment has been received, a full refund will be issued.

5. Pricing and Payment

All prices are shown in GBP (£) unless otherwise stated.

Payment must be made in full at the time of placing your order. Orders will not be processed until payment has been received successfully.

We reserve the right to amend prices at any time without notice.

6. Delivery

We aim to process and dispatch orders within the timeframe stated on our website. Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs clearance, weather conditions, bank holidays, or other factors outside our control.

Customers are responsible for ensuring that the delivery address entered at checkout is accurate and complete.

7. International Orders

For international orders, customs duties, taxes, and import charges may apply. These charges are the responsibility of the buyer.

We are not responsible for delays, fees, or delivery issues caused by customs authorities in the destination country.

8. Returns and Refunds

Returns are accepted in accordance with our Return Policy.

Items must be returned in their original condition and within the stated return period to be eligible for a refund.

Refunds will be issued to the original payment method once the returned item has been received and inspected.

9. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We may only be able to cancel the order if it has not yet been processed or dispatched.

10. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us promptly at sales@topfitz.co.uk with your order details and photos where applicable. We will review the issue and work to resolve it as quickly as possible.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and design, is the property of TopFitz or used with permission. It may not be copied, reproduced, distributed, or used without prior written consent.

12. Website Use

You agree not to use this website:

for any unlawful purpose
to transmit harmful code or malicious software
to interfere with the operation or security of the website
to misuse the website in any way that may damage our business or other users

13. Limitation of Liability

To the fullest extent permitted by law, TopFitz shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of this website or the purchase of products from it.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.